terms and conditions

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Policies & Terms

1. Terms & Conditions

TopEver Multitrade Pvt. Ltd.

Welcome to TopEver Multitrade Pvt. Ltd. By using our website and purchasing our products, you agree to the following Terms & Conditions.

  • All products displayed on the website are subject to availability.
  • Product prices may change without prior notice.
  • The company reserves the right to accept or reject any order.
  • Customers must provide accurate billing and shipping information.
  • Any misuse of the website or fraudulent activity may result in cancellation of access.
  • TopEver Multitrade Pvt. Ltd. reserves the right to modify these Terms & Conditions at any time.

2. Privacy Policy

Your privacy is important to us.

We collect customer information such as:

  • Name
  • Mobile Number
  • Email Address
  • Shipping Address

This information is used only for:

  • Order Processing
  • Delivery
  • Customer Support
  • Service Updates

3. Refund & Replacement Policy

Customer satisfaction is our priority.

  • Refund or replacement is applicable only if the customer receives a damaged, defective, or incorrect product.
  • Complaints must be raised within 48 hours of delivery.
  • Customers must provide an unboxing video, product photos, and order details.
  • After verification, the company will approve a replacement or refund (if replacement is not possible).
  • Used or intentionally damaged products are not eligible for refund or replacement.

4. Cancellation Policy

  • Once an order is successfully placed, it cannot be cancelled.
  • No cancellation requests will be accepted after order confirmation.
  • Customers are requested to verify all order details before placing an order.

5. Shipping & Delivery Policy

  • We currently deliver products only within India.
  • Orders are generally processed and dispatched within 8–10 working days.
  • Delivery time may vary depending on the customer's location and courier service.
  • Customers will receive shipping updates after dispatch.
  • The company is not responsible for delays caused by courier services, natural disasters, or other unforeseen circumstances.